We installed a “learning” machine to the websites of Lítačka and City District Prague 12 that answers the questions of web visitors as if they were communicating directly with a call centre operator or chatbox.

The inhabitants of Prague did not therefore have to look up information on the websites. They just asked a question and the automatic responder came up with a suggestion of how to proceed.




  • Fast and reliable information without any manpower
  • User-friendly solution





  • Improvement in information quality
  • Increased request handling speed
  • Collection of data for further processing and optimization of electronic communication with customers




After a six-month operational trial on the Lítačka and City District Prague 12 websites, the efficiency of the project is being evaluated. A decision will subsequently be made on whether to expand the project to include other city websites.



Q3 2017 – Q2 2018



Operátor ICT, a.s. – Project Manager  City District Prague 12


Project status

Project evaluation

Operátor ICT, a.s.

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