Automatic responder

Safety and health

image-automatic-responder

We installed a “learning” machine to the websites of Lítačka and City District Prague 12 that answers the questions of web visitors as if they were communicating directly with a call centre operator or chatbox.

The inhabitants of Prague did not therefore have to look up information on the websites. They just asked a question and the automatic responder came up with a suggestion of how to proceed.

 

Functions

  • Fast and reliable information without any manpower
  • User-friendly solution

 

Benefits

  • Improvement in information quality
  • Increased request handling speed
  • Collection of data for further processing and optimization of electronic communication with customers

 

Project

After a six-month operational trial on the Lítačka and City District Prague 12 websites, the efficiency of the project is being evaluated. A decision will subsequently be made on whether to expand the project to include other city websites.

 

Implementation

Q3 2017 – Q2 2018

 

Team

Operátor ICT, a.s. – Project Manager 
City District Prague 12

 

Project status

Pilot phase finished after 6 months

Operátor ICT, a.s.

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