We installed a “learning” machine to the websites of Lítačka and City District Prague 12 that answers the questions of web visitors as if they were communicating directly with a call centre operator or chatbox.
The inhabitants of Prague did not therefore have to look up information on the websites. They just asked a question and the automatic responder came up with a suggestion of how to proceed.
After a six-month operational trial on the Lítačka and City District Prague 12 websites, the efficiency of the project is being evaluated. A decision will subsequently be made on whether to expand the project to include other city websites.
Q3 2017 – Q2 2018
Operátor ICT, a.s. – Project Manager
City District Prague 12
Pilot phase finished after 6 months
Operátor ICT, a.s.